After a week of relentless snowfall—more than the city saw in all of 2024—Toronto is finally catching up on its clearing. If your home is buried under snow, good news: the City of Toronto is now accepting requests for residential snow removal.
In a post on X yesterday, the City of Toronto announced that it is now accepting 311 service requests for snow clearing at residential addresses.
Sharing a link to its 311 service request form, you can request for snow clearing at your home and neighbourhood, including icy sidewalks, report plow damage, and general snow complaints.
The service isn’t limited to just homeowners. Requests can also be made for snow clearing in bike lanes, bus stops, school zones, and sidewalks, as well as for blocked driveways caused by plowed snowbanks.
Additionally, residents can report areas where snow has piled too high at intersections or where salting is needed.
However, not all Toronto residents are eligible for residential driveway plowing. The service is available in specific areas, including North York, Etobicoke, and Scarborough, but only after the streets in these neighborhoods have already been plowed.
Streets with permit parking are not eligible for driveway clearing, and if a car is parked at the bottom of a driveway, crews will be unable to remove the piles of snow left behind by plows.
While plowing on residential streets can take up to 14 hours to complete, driveway opening clearing typically begins afterward and may take an additional two hours. However, due to factors like snowfall accumulation, on-street parking, and road conditions, the exact timing can vary.
Residents who need their driveway cleared after being blocked by a snowbank can submit a request through Toronto.ca. Those who spot areas in need of snow removal can also report them online, and a crew will follow up.